FAQs – My Liquorice

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FAQs

FAQs

Where is my item?

Items take 2-3 working days to dispatch and then a further 1-3 working days to arrive. If you order has taken longer than 6 working days (depending on shipping type) then please send us an email. 

When will my order be shipped?

2-3 working days dispatch time - See more details here

How long is delivery?

48 Hour Royal Mail - 2-3 working days

24 Hour Royal Mail - 1-2 working days
See more details here

Does my order come with tracking?
Yes, every order comes with a tracking code. 

After your order has been dispatched you shall be sent a tracking number via email and or SMS. 

Where can I add personalisation?

Once you have added a gift box item to your cart please make a note on the cart page. If you did not see this page then please email us straight away as we may be able to add it anyways.

 

 

What items can I add personalisation to?

Box orders only

 

Where is our liquorice from?

Our Liquorice is from around Europe. Countries include the UK, Netherlands, Norway and Denmark.

 

Do we have Gluten Free, Gelatine Free, Palm Oil Free and Sugar Free?

Gluten Free - here

Gelatine Free - here

Palm Oil Free - here

Sugar Free - here

 

Payment methods accepted?

We accept all major payment methods including: Visa, Mastercard, American Express, Maestro and PayPal

 

I want to return my order, what do I do?

In the unlikely case that you are unhappy with your order please use our contact form or email us at info@myliquorice.co.uk and we will try out best to find a solution to the issue. For hygiene reasons we will not accept opened returns. 

 

My order has not arrived, what do I do?

If your order has not arrived within the time frame we say above then please contact us via our contact us form. Please note we only class orders as lost once 10 working days has passed since the expected delivery date.

 

I've messaged you on social media why have I had no reply?

Our social media pages are primary used for promotional purposes and sharing information with you. Our accounts are managed less frequently than our emails for customer service so now you have emailed us you're in the right place.

 

Any more questions? Email us at info@myliquorice.co.uk